Terms of service

1. Introduction

Welcome to SARIS Furniture. By accessing and using sarisfurniture.com.au ("the Website"), you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before making a purchase.

SARIS Furniture is operated by SARIS Furniture Pty Ltd, an Australian company delivering quality furniture throughout Western Australia.

2. Acceptance of Terms

By accessing our Website and making purchases, you:

  • Confirm you are at least 18 years old
  • Accept these Terms in full
  • Agree to comply with all applicable laws and regulations
  • Acknowledge our Privacy Policy and Returns Policy

3. Products and Pricing

3.1 Product Information

  • All products are described as accurately as possible
  • Images are representative but may vary slightly from actual products
  • Natural variations in timber products are normal and expected
  • Measurements are approximate and may vary slightly

3.2 Pricing

  • All prices are in Australian Dollars (AUD) and include GST
  • Prices may change without notice
  • Pricing errors may occur; we reserve the right to cancel orders affected by obvious pricing errors
  • Delivery costs are additional and calculated at checkout

4. Orders and Payment

4.1 Order Acceptance

  • Your order is an offer to purchase our products
  • We reserve the right to accept or decline any order
  • Order confirmation emails do not constitute acceptance
  • Orders are only accepted when we send an order acceptance email

4.2 Payment

  • Payment must be made in full at the time of ordering
  • We accept major credit cards and other payment methods specified at checkout
  • All transactions are processed through secure payment gateways
  • You warrant that you have authorisation to use the payment method provided

5. Delivery

5.1 Delivery Terms

  • Delivery is available throughout Western Australia
  • Delivery timeframes are estimates only
  • Lead times for made-to-order items are typically 8-10 weeks
  • We are not liable for delays beyond our reasonable control

5.2 Delivery Requirements

  • You must provide accurate delivery information
  • Someone must be present to accept delivery
  • You must inspect items upon delivery
  • Any visible damage must be noted at time of delivery

6. Warranties and Liability

6.1 Statutory Warranties

  • Our products come with guarantees under the Australian Consumer Law
  • These guarantees cannot be excluded or modified

6.2 Limitation of Liability

To the extent permitted by law, we limit our liability to:

  • Replacing or repairing products
  • Refunding the purchase price
  • We are not liable for any indirect or consequential losses

7. Intellectual Property

7.1 Website Content

  • All content on our Website is protected by copyright
  • You may not reproduce, distribute, or create derivative works
  • Product images and descriptions are our intellectual property

7.2 Use of Content

You may:

  • View content for personal use
  • Print pages for personal reference You may not:
  • Use content for commercial purposes
  • Modify or redistribute content

8. Privacy and Security

8.1 Personal Information

  • We collect and use personal information as outlined in our Privacy Policy
  • You agree to provide accurate personal information
  • You must keep your account details secure

8.2 Website Security

  • You must not attempt to breach Website security
  • You must not use the Website in any way that causes damage
  • You must not upload malicious code

9. Cancellations and Returns

9.1 Order Cancellation

  • Orders may be cancelled before shipping at no cost
  • Cancellation of shipped orders is subject to our Returns Policy
  • Made-to-order items cannot be cancelled once production begins

9.2 Returns

  • Returns are governed by our separate Returns Policy
  • You must obtain return authorisation before sending items back
  • Unauthorised returns may be refused

10. Dispute Resolution

10.1 Complaints Process

  • Contact us first to resolve any issues
  • We aim to resolve complaints within 14 business days
  • Unresolved disputes may be referred to appropriate consumer tribunals

10.2 Governing Law

  • These Terms are governed by Western Australian law
  • You submit to the jurisdiction of Western Australian courts
  • Mandatory consumer laws may apply regardless of these Terms

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website constitutes acceptance of modified Terms.

12. Contact Information

For questions about these Terms:

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

Last updated: 21 January 2025

By using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.