Refund policy

At SARIS Furniture, we take pride in delivering high-quality furniture to homes across Western Australia. We understand that sometimes things don't go as planned, and we're committed to making the returns and refunds process as smooth as possible.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind Returns

As an online-only furniture store specialising in quality pieces, we have the following policy for change of mind returns:

  • Change of mind returns must be requested within 7 days of receiving your furniture
  • Items must be unused, in original condition, and in their original packaging
  • A 20% restocking fee applies to all change of mind returns
  • Return shipping costs are the responsibility of the customer
  • Made-to-order or custom pieces are not eligible for change of mind returns

Damaged or Faulty Items

If you receive damaged or faulty furniture:

  1. Document the damage with clear photos
  2. Contact us within 48 hours of delivery at info@sarisfurniture.com.au
  3. Include your order number and detailed description of the issue
  4. Our team will assess your claim and respond within 2 business days

For items that arrive damaged or faulty, we will:

  • Organise collection of the damaged item at our expense
  • Provide a replacement item or full refund as preferred
  • Cover any reasonable costs you've incurred related to the faulty product

Returns Process

  1. Initial Contact

    • Email info@sarisfurniture.com.au with your return request
    • Include your order number and reason for return
    • Attach photos if reporting damage or faults

  2. Assessment

    • Our team will review your request within 2 business days
    • We'll provide return shipping instructions or arrange collection
    • For faulty items, we may request additional photos or information

  3. Refund Processing

    • Refunds are processed within 5-7 business days after we receive and inspect the returned item
    • Refunds are issued to the original payment method
    • Original shipping costs are non-refundable for change of mind returns

Items Not Eligible for Return

  • Made-to-order or custom pieces (unless faulty)
  • Items marked as clearance or final sale
  • Products damaged through misuse or incorrect assembly
  • Items not in original condition or missing original packaging (for change of mind returns)

Warranty Claims

All our furniture comes with a 12-month structural warranty. For warranty claims:

  • Email us with a description of the issue and supporting photos
  • Include your order number and date of purchase
  • Our team will assess if the issue is covered under warranty
  • We'll arrange repair or replacement as appropriate

Special Notes

  • Given our online-only model, all returns must be approved via email before sending items back
  • For large items, we can arrange collection through our delivery partners
  • Professional disassembly may be required for returns of assembled items
  • All returned items must be properly packaged to prevent damage during transit

Contact Us

For all returns and refund queries:

  • Email: info@sarisfurniture.com.au
  • Business Hours: Monday to Friday, 9am – 5pm AWST

We aim to respond to all enquiries within 2 business days.

This policy was last updated on 21 January 2025 and complies with Australian Consumer Law.